Refund & Returns Policy

Welcome to Interior One Hub. We value our customers and aim to provide high-quality products and reliable service. Please read our Refund & Returns Policy carefully before making a purchase.

Return Eligibility

We accept returns only under the following conditions:

• Product received is damaged during delivery
• Wrong product delivered
• Product has major manufacturing defects
• Missing items in the package

To be eligible for a return:

• The return request must be raised within 48 hours of delivery.
• Product must be unused and in original packaging.
• Proper unboxing video and product images may be required as proof.

Non-Returnable Products

Returns or exchanges will not be accepted for:

• Products damaged after delivery
• Used products
• Customized or special-order items
• Minor color or size variations due to photography/display settings
• Change of mind or personal dislike after delivery

Refund Policy

Once the returned product is received and inspected by our team:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method or bank transfer.
• Shipping charges (if any) are non-refundable unless the mistake is from our side.

Interior One Hub reserves the right to reject refund requests that do not meet our policy conditions.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

1. Contact our support team within 48 hours of delivery.
2. Share:
   • Order ID
   • Product photos
   • Unboxing video
3. Our team will verify the issue and arrange replacement or refund if approved.

Cancellation Policy

• Orders can only be cancelled before dispatch.
• Once the order has been shipped, cancellation requests will not be accepted.

Franchise Partner Policy

For franchise partners:

• Franchise deposits/security amounts are non-refundable.
• Deposit balances are adjusted against processed customer orders.
• Once the deposit balance is fully utilized, partners must recharge/renew their deposit to continue business operations.
• Website setup fees, service charges, or onboarding fees (if any) are non-refundable.

Shipping & Delivery

Interior One Hub handles packaging and shipping for all orders. Delivery timelines may vary depending on location, courier availability, and product availability.

We are not responsible for delays caused by:

• Courier service issues
• Natural disasters
• Government restrictions
• Unexpected logistical delays